Terms & Conditions

1. Acceptance of Terms & Scope of Services

Welcome to Commitedly ("Company", "we", "us", or "our"). These Terms & Conditions ("Terms") govern your access to and use of our website (https://commitedly.com) and our professional growth, performance marketing, web engineering, and automation services.

By accessing our website, requesting a Free Growth Audit, or executing a service agreement with Commitedly, you agree to be legally bound by these Terms. If you do not agree with any part of these Terms, you must refrain from using our website or services.

2. Free Growth Audits & Consultations

Free growth audits, revenue breakdowns, and strategy proposals provided via our website or consultation calls are for informational and evaluation purposes only. Submitting a form or requesting an audit does not establish a formal agency-client retainer contract until a separate Master Services Agreement (MSA) or Statement of Work (SOW) is executed by both parties.

3. Payment Terms, Billing & Refund Policy

• Retainer & Retainer Fees: All agency service fees, monthly retainers, custom engineering, and ad campaign management fees are billed in advance according to the terms outlined in your MSA or invoice.
• Client Ad Spend Responsibility: Client advertising spend (Meta Ads, Google Ads, TikTok Ads) is paid directly by the client to the respective ad platforms. Commitedly’s service fees do not include third-party media or advertising budgets.
• Late Payments & Campaign Suspension: Invoices not settled within seven (7) business days of the due date may result in an immediate pause on active ad campaigns, CRM automation workflows, or backend engineering support until the outstanding balance is cleared.
• No Refund Policy: Due to the custom labor, execution hours, and resources allocated immediately upon project kickoff, all service retainer fees and strategy execution fees are strictly non-refundable once work has commenced.
• Taxes & Bank Charges: All quoted fees are exclusive of any local taxes, withholding taxes, or international bank transfer charges, which remain the sole responsibility of the client.

4. Intellectual Property Rights

Website Content: All content, layout designs, custom UI components, graphics, code, and copy on this website are the exclusive intellectual property of Commitedly and are protected by applicable copyright and trademark laws.

Client Deliverables: Upon full payment of all contractual fees, the client retains ownership of custom advertising creatives, landing pages, and marketing assets developed specifically for their brand. Commitedly retains ownership of pre-existing core code bases, proprietary automation scripts, and general methodologies.

5. Service Performance Disclaimer & Guarantees

While Commitedly employs data-driven performance strategies and custom conversion engineering to scale revenue, we do not guarantee specific financial returns, sales numbers, or exact ROAS (Return on Ad Spend). Marketing outcomes depend on market demand, product quality, offer alignment, inventory fulfillment, and platform algorithm fluctuations.

We are not liable for account suspensions, technical outages, or policy enforcement actions enacted by third-party platforms (such as Meta, Google, TikTok, Shopify, or WhatsApp API providers).

6. Client Responsibilities & Data Access

Clients agree to provide accurate business metrics, timely creative assets, and necessary administrative access to ad accounts, web servers, or CRM software required for project execution. Delays in client feedback or asset delivery may impact project timelines and campaign launch dates without altering retainer payment schedules.

7. Confidentiality

Both parties agree to protect and keep strictly confidential all non-public business metrics, customer lists, store performance revenue, campaign strategies, and technical documentation disclosed during the course of business operations.

8. Limitation of Liability & Indemnification

To the maximum extent permitted by law, Commitedly and its team members shall not be liable for any indirect, incidental, or consequential damages (including loss of business, revenue, or data) arising from the use of our services or website. You agree to indemnify and hold harmless Commitedly against any third-party claims or expenses resulting from your breach of these Terms or business operations.

9. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Pakistan. Any legal dispute or controversy arising out of these Terms shall first be attempted to be resolved through informal negotiations, and if necessary, submitted to competent legal jurisdiction in Multan, Pakistan.